How to cancel an order on Dada
In the fast-paced life, Dada, as a city-wide instant delivery platform, provides users with convenient errands and delivery services. However, during use, it is inevitable that you will encounter situations where you need to cancel your order. This article will introduce in detail the methods, precautions and related hot topics of order cancellation on Dada to help users solve the problem efficiently.
1. Steps to cancel an order on Dada
The operation of canceling an order on Dada is relatively simple, but you need to pay attention to the order status and timeliness. Here are the specific steps:
| steps | Operating Instructions |
|---|---|
| 1. Open Dada APP | After logging in to your account, enter the "My Orders" page. |
| 2. Select target order | Find the order that needs to be canceled and click to enter the details page. |
| 3. Click "Cancel Order" | If the order is not accepted, it can be canceled directly; if the order has been accepted, you need to contact the rider for negotiation. |
| 4. Confirm cancellation | The system will prompt you with the reason for cancellation. Just select and submit. |
2. Things to note when canceling an order
1.Timeliness: The order can be canceled for free before it is accepted; if the rider has accepted the order, part of the fee must be paid or negotiated.
2.Refund rules: After cancellation, the money will be refunded via the original method, which usually takes 1-3 working days to arrive.
3.The impact of frequent cancellations: Multiple cancellations without reason may cause the account credit to be reduced and affect subsequent use.
3. Recent hot topics and hot content
The following are hot topics and user concerns related to Dada in the past 10 days:
| hot topics | Main content |
|---|---|
| Dada delivery fees rise | Users in many places reported that delivery fees have been adjusted, and the platform responded that it was due to adjustments in operating costs. |
| Disputes over order cancellation | Some users complained that refunds were not issued in a timely manner after canceling orders, and the efficiency of customer service processing has attracted concern. |
| Rider’s order-taking speed | Under the high temperature in summer, the timeliness of riders taking orders has become a focus of discussion. |
| New user promotions | Dada launched the “10 Yuan Instant Discount on First Order” campaign to attract new users to register. |
4. Frequently Asked Questions
Q1: After canceling the order, what should I do if the rider has already picked up the goods?
A1: If the goods have been taken away, you need to contact the rider or customer service to intercept them, otherwise you will need to pay the full fee.
Q2: Will Dada deduct money if I cancel the order?
A2: Cancellation before the order is accepted is free; if the rider has accepted the order, part of the service fee may be deducted.
Q3: How to contact Dada customer service?
A3: Use the "online customer service" in the APP or call the official hotline 400-882-2160.
5. Summary
Although the operation of canceling an order on Dada is simple, you need to pay attention to the order status and platform rules. Recently, delivery fee adjustments and refund issues have become a hot topic for users. It is recommended that users read the tips carefully before canceling to avoid unnecessary losses. If you have any questions, please contact customer service in time to solve it.
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