How to write a repair order
In daily work and life, when equipment or facilities break down, filling out a clear repair report is the key to quickly solving the problem. This article will introduce in detail how to write a repair report, and provide you with a practical reference based on the hot topics and hot content on the Internet in the past 10 days.
1. Basic structure of repair order
Repair reports usually contain the following core information to ensure that maintenance personnel can quickly understand the problem and take action:
| Project | Description | Example |
|---|---|---|
| Repair requester information | Name, contact information, department/address | Zhang San, 13800138000, Administration Department |
| Repair equipment | Equipment name, model, number | Air conditioner, Gree KFR-35GW, SN2023001 |
| Fault description | Phenomenon, occurrence time, frequency | Unable to cool, October 1, 2023, for 3 days |
| Urgency | General/Emergency/Express | urgent |
| Maintenance records | Processor, solution, completion time | Master Li, replacing capacitor, October 2, 2023 |
2. Hot Topic Relevance: The Rise of Intelligent Repair Reporting Systems
Recently,"Paperless office"and"Intelligent Property Management"become a hot topic. Data shows that more than 60% of companies have adopted electronic repair reporting systems. Its advantages include:
| Traditional repair order | Intelligent repair reporting system |
|---|---|
| Handwriting is prone to errors | Online template automatic verification |
| Low transfer efficiency | Real-time push to maintenance personnel’s mobile phone |
| Progress is difficult to track | Real-time status update (pending/processing/completed) |
3. Writing skills and precautions
1.The fault description should be specific: Avoid general statements such as "broken" and describe the phenomenon (such as "no response when clicking the switch" "streaks appear on the display").
2.Additional multimedia evidence: Recently"Picture and text report for repair"It has become a trend to attach photos/videos of failures (such as the scene of a water pipe burst).
3.Time marking specifications: Use the 24-hour clock (for example: 2023-10-05 14:30) to avoid vague expressions such as "yesterday" and "morning".
4. Hot Case Reference: New Energy Vehicle Charging Pile Repair
Combined with recent“It’s difficult to charge during the National Day holiday”As a hot social topic, a charging station’s efficiency increased by 40% after optimizing repair orders:
| Before optimization | After optimization |
|---|---|
| “The charging station does not work” | "No. 7 DC pile, after scanning the code, the green light flashes but there is no current output (attached is a screenshot of the error code)" |
| Unmarked time period | Indicate "Out of order during the peak period of 18:00-20:00 on October 3" |
5. Template Example
The following is a general repair order template, which can be adjusted according to actual needs:
| Repair order(No.: 20231005-001) | |
| Repair time | 2023-10-05 09:15 |
| Repair person | Ms. Wang (contact number: 139****1234) |
| Fault location | The innermost cubicle of the women's restroom on the 3rd floor |
| Problem description | The flush valve continues to leak, wasting approximately 5 liters of water per hour (video attached) |
| Priority | ★★★(need to be processed within 24 hours) |
6. Summary
A valid repair order should be"5W1H"Principles: Who (who reports for repair), What (what equipment), When (when it occurs), Where (specific location), Why (possible cause), How (how to reproduce the problem). In combination with the current digitalization trend, it is recommended to give priority to electronic repair reporting channels and make good use of multimedia auxiliary explanations to speed up the problem solving process.
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